FAQ

Toroverde Ras al Khaimah is the Adventure Park where you can spend the day enjoying the most breathtaking views of the Jebel Jais mountains in Ras al Khaimah, the highest peak of the UAE.

Toroverde Ras al Khaimah Adventure Park opening times vary depending on the season you plan to visit. We will communicate any changes in the schedule in advance via our social media channels and website. Follow us Facebook and Instagram. All of our adventures will be operational during the whole year.

Regular operational days & hours:
- Regular Season (September to May): Wednesdays to Sundays from 9:00 to 17:00.
- Summer Season (June to August): Wednesdays to Sundays from 10:00 to 18:00.
- Ramadan: Wednesdays to Sundays from 9:00 to 14:00. During the Holy Month of Ramadan, we generally operate in a reduced schedule to ensure the best customer experience.

Mondays & Tuesdays Closed (excluding public holidays).

If you would like to find out about our opening times, please call our Customer Service Team: +971 (0)50 423 1542, / +971 (0)50 422 6830 or email us to info@toroverdeuae.com

To avoid disappointment, we highly recommend you to pre-book your adventure through our website www.toroverdeuae.com, especially on weekends, and holiday periods.

• Jebel Jais Flight – World’s Longest Zipline certified by Guinness World Records: An exhilarating and unique bucket-list experience, the World's Longest Zipline Certified by Guinness World Records. Cross over the sky and beautiful scenery of the Jebel Jais mountain at speeds over 120kph while experiencing the freedom of flying.
• Jais Sky Tour: Adventure meets serenity at the Jais Sky Tour! Fly over the awe-inspiring cliffs and canyons of Jebel Jais, as you zip from platform to platform in this unique experience. Covering a total distance of 5km via a series of 7 ziplines, ranging from 337mts to just over 1km, and averaging speeds of 60kph, the Jais Sky Tour will give you a panoramic, bird’s eye view of the towering Hajar mountains.

Spectators are welcome to all Toroverde Adventure Park Ras al Khaimah sites; however, please be aware it is not always possible for spectators to see all/any of the adventures:

• Jebel Jais Flight – World’s Longest Zipline certified by Guinness World Records: if taking part of the World’s Longest Zipline doesn’t appeal to all your group/companions, you may be able to join your pilot(s) at the Launching Platform to take pictures and watch the spectacular scene, depending on the daily volume.
• Jais Sky Tour: sit back and relax in our Adventure Center to watch your loved ones soar the skies of Jebel Jais.

You can check availability of our adventures in our website www.toroverdeuae.com. Select the date and see what time is available. Alternatively, please call our Customer Service Team for further assistance.

Jebel Jais Flight – World’s Longest Zipline certified by Guinness World Records:

• Fridays, Saturdays & Holidays*: AED 475 VAT Included
• Wednesdays, Thursdays & Sundays*: AED 400 VAT Included

*Special offers may apply throughout the year

Jais Sky Tour:

• Fridays, Saturdays & Holidays*: AED 345 VAT Included
• Wednesdays, Thursdays & Sundays*: AED 295 VAT Included

*Special offers may apply throughout the year

There is no age restriction, only weight and height. Participants under the age of 18 who meet the height and weight requirements can do the tour on their own but will need to be accompanied and present a signed waiver by a parent or legal guardian in order to do so. Make sure you read our Terms and Conditions to see all the requirements to ride.

Tour	Weight	Height	Duration
Jebel Jais Flight	40 – 130 KG	+122 CMS	1 hour
Jais Sky Tour	40 – 100 KG	+122 CMS	2 hours
-      In good medical condition. -      Free of any existing or recurrent injuries (specially neck, back and shoulders) or any conditions that requires immediate medical attention -      Not pregnant -      Not under the influence of narcotics, spirits, or any other substances impair judgement

Meeting/Check-In Points	Google Maps
Information Center	Map
Please arrive 30 minutes prior to your attraction's starting time (i.e. if you are booked for 9am, please arrive at 8:30am). If you are not parked at the meeting/check-in point on time, it will be considered as no show and you will forfeit 100% of your payment in line with our terms and conditions.

Toroverde Ras Al Khaimah is partnering with Jebel Jais Tours, a shuttle transfer from Ras Al Khaimah City, Al Hamra Area, and Al Marjan Island to the UAE’s highest peak in Jebel Jais. Important information:

Jebel Jais Tours - Click here to download the bus schedule - BOOK NOW!!

We welcome everyone to all our adventures; however, whilst our activities are designed to be accessible for most people, they do offer a degree of physical and mental challenge. For people with special needs this may mean that additional equipment and/or persons will be required for safe participation; however, additional measure cannot be guaranteed. Prior arrangement with the Operations Team is required.
Please contact us to info@toroverdeuae.com and we will assist you.

All the activities owned by Toroverde Enterprise worldwide are built and operated by highly qualified and globally certified teams. Our teams carry out daily testing and regular maintenance of the zipline and installations making sure safety comes always first.

Please wear comfortable athletic clothing, completely closed-toe shoes and no skirts, dresses, flip flops, reefs, crocs, high heels or any loose footwear. Hair should be tied up, and any large accessories like earrings, bracelets and superhero caps should be left at home. If your experience is in during the winter months, do bring a jacket as the mountain weather can be quite cold and windy.

Unfortunately, and for your own comfort, no. Sportswear is highly recommended.

Small lockers are available to store small items such as handbags, wallets, keys and mobile phones. There is no locker space for shopping bags, luggage etc. Storage is limited, so please empty your locker after completing your ride.

Depending on the season, the temperatures can vary:

Month	High / Low (°C)
January	15° / 8°
February	16° / 10°
March	19° / 12°
April	24° / 16°
May	29° / 20°
June	30° / 22°
July	32° / 24°
August	35° / 27°
September	28° / 21°
October	25° / 18°
November	21° / 13°
December	17° / 10°

For safety reasons, we prefer all your personal belongings are not carried out during the adventure, but if you decide to bring your mobile and any additional small items, it will be at your own risk and under your own responsibility. Mobiles cannot be used while ziplining.

Yes! A GoPro camera mount will be attached to your helmet throughout the experience. You can rent a GoPro (additional cost applies) and you will receive the SD card and USB convertor once you complete your ride.

We ask all of our customers, who have pre-booked, to bring their confirmation email and a valid Emirates ID (Residents) or Passport. If you do not receive the confirmation email after purchasing the ticket, don’t hesitate to call our Customer Service Team.

Customer must arrive at least 30 minutes prior to the activity times. Arriving after the scheduled time will not entitle the customer to a refund. There will be no compensation paid for consequential losses or other expenses of similar nature.

Toroverde Adventure Park Ras Al Khaimah reserves the right to make any operational changes at any time which are considered necessary for safety or operational matters. For safety reasons, we may introduce amendments to weight restrictions or even site closure. Full information on our postponement policy can be found in our Terms and Conditions.

We understand that plans change and where possible a booking amendment/cancellation shall be accommodated without charge or penalty.

• Individual bookings shall be entitled to cancel or make amendments up to 3 days (72 hours) prior to activity. You shall be entitled to 90% refund (10% administration fees) in the event of cancellation under this clause.
• Group bookings of 6 to 15 people shall be entitled to cancel or make amendments up to 7 days prior to the activity. The Customer will be entitled to a 90% refund (10% administration fees) in the event of cancellation under this sub-section.
• Group bookings of 16 or more shall be entitled to cancel or make amendments up to 14 days prior to the activity. The Customer will be entitled to a 90% refund (10% administration fees) in the event of cancellation under this sub-section.

Following a group price offer, if there is a reduction in group size at any time prior to the activity, the booking will be re-priced accordingly and further charges may apply.

The beauty of outdoors adventure is that there is not better or worse time of the year to participate. However, the weather forecast is very accurate in the United Arab Emirates the few times it rains. We will communicate any changes in the schedule in advance by a direct phone call and email, and via our social media channels and website. Follow us Facebook and Instagram.